NAVIINA SALON & DAY SPA’S CANCELLATION POLICY
Moving forward we will be requiring a credit card to be stored in our secured and encrypted system to book any salon or spa appointment. Our stylists and service providers rely on our guests to make an income and provide for their families. When a guest cancels or reschedules within a few days or simply doesn’t show up, those appointments can be difficult to fill in such a short amount time which can result in a loss of income.
As with most cancellation policies there are exceptions. We understand that life happens sometimes, illness, death in the family, school emergencies. There are multiple lines of communication options- please reach out via text, email, dm or by phone for extenuating circumstances. All “no show” appointments or cancellations that occur the day of your appointment will require 100% payment of the scheduled service in order to rebook. We have implemented this policy to reduce the amount of last minute cancellations, rescheduling and/or no shows for appointments.
We are enforcing a new cancellation/rescheduling policy which is as follows: